Terms and Conditions

These terms and conditions govern the use of Wizardo casino, including the website, account, casino games, payments, bonus promotions, missions, VIP features, and other services of Wizardo casino. By registering, logging in, or using individual features, you confirm that you have read and accept these conditions.

With these conditions we create a clear basis for the use of Wizardo casino. You will find out which obligations apply, when checks may be required, and which rules we apply to payments, bonus promotions, technical errors, or rule violations.

1. Scope

These terms and conditions apply to all features, content, and services that we provide via Wizardo casino. This may include casino games, bonus offers, Spells, missions, tournaments, VIP features, mobile use, payment features, and support services, to the extent that they are available at Wizardo casino.

Additional conditions may apply to individual games, bonus promotions, tournaments, VIP benefits, or payment processes. Where a feature contains its own rules, these apply in addition to these terms and conditions.

2. Operator of Wizardo casino

The services are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2.

The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. These details are provided for transparency purposes and refer to the operator of the online services.

3. General use and participation conditions

The use of Wizardo casino is only permitted to persons who are at least 18 years old or who have reached the higher statutory minimum age applicable to their place of residence. You are responsible for checking whether use of the platform is permitted at your location.

Wizardo casino may only be used for personal and private purposes. Commercial use, use on behalf of third parties, or passing on the account to other persons is not permitted.

For stable use, a suitable device, an up-to-date browser, and a functioning internet connection are required. Technical problems on your end, with the device, browser, or network are outside our direct sphere of influence.

4. Registration and account security

To use real money features, payments, or certain account areas, you must create a personal account. During registration we may ask for details such as username, email address, password, date of birth, phone number, or other mandatory data.

All details must be correct, complete, and up to date. If relevant data changes, an update or additional check may be required. Incorrect, incomplete, or misleading information may result in the restriction or closure of the account.

As a rule, you may only hold one account. Your account is personal and may not be sold, transferred, pledged, rented, or shared with other persons.

You are responsible for the security of your access credentials. Passwords must not be passed on. If you suspect that your account has been used without authorisation, please notify our support immediately.

5. Deposits, withdrawals, and payment rules

Deposits and withdrawals are made using the payment methods displayed in the cashier area. Which options are available may depend on the account, currency, technical availability, payment provider, security checks, and internal requirements.

In the official payments area we show various payment options, including classic card and banking methods, Open Banking, Google Pay, Apple Pay, e-wallets, voucher cards, and cryptocurrencies. Visible options include Visa & Mastercard, Open Banking, Sparkasse, Deutsche Bank, Commerzbank, Volksbanken Raiffeisenbanken, CashtoCode, ecoPayz, EzeeWallet, Flexepin, Jeton, MiFinity, Neosurf, as well as BTC, ETH, LTC, USDT, USDC, TON, SOL, TRX, BNB, and Ripple.

Authoritative are the methods that we display to you in the account at any given time. A method visible in the payments area or on promotional material does not automatically guarantee that it is available for every account, transaction, or withdrawal.

You may only make payments using payment methods that lawfully belong to you as the account holder. Third-party payments, third-party payment instruments, or payments on behalf of other persons are not permitted. If we identify a third-party payment, we may reject transactions, cancel winnings, or carry out additional checks.

Before a withdrawal, identity verification, payment checks, outstanding bonus conditions, wagering requirements, security checks, or AML/KYC checks may be required. Withdrawals may be delayed, refused, or temporarily suspended when documents are missing, bonus rules have not been met, or a suspicion of a rule violation exists.

6. Verification, AML, and KYC

We may carry out identity, age, address, payment, and security checks at Wizardo casino. These checks may be required upon registration, deposit, withdrawal, unusual activity, account closure, or other security-relevant processes.

For verification, documents or proof may be required, for example an official identity document, proof of address, proof of the payment method used, a selfie with document, video verification, or information on the origin of funds.

AML and KYC checks serve fraud prevention, prevention of money laundering, checking of payment authorisation, and compliance with legal or regulatory requirements. If requested documents are not provided in full, correctly, or in time, we may restrict, block, or close the account.

7. Refunds and chargebacks

Deposits are generally made for the purpose of using the services offered and are not automatically refundable. We may consider a refund in special cases, such as technical payment errors or other exceptional circumstances.

If a deposited amount or an associated bonus has already been used for bets, a refund may be excluded. Chargebacks, disputed payments, repeated payment cancellations, or unusual transaction patterns may result in an account review, restriction of payments, or account blocking.

8. Games, results, and technical errors

The games we offer at Wizardo casino are subject to the respective game rules and technical processes. Game rounds, bets, and results are processed according to the rules of the respective game and the technical records of our systems.

Casino games may use random number generators or other tested technical systems to produce results. Previous results do not guarantee future winnings and do not automatically influence upcoming game rounds.

In the event of technical errors, system faults, incorrect displays, interrupted game rounds, incorrect balance displays, or other malfunctions, we may review, correct, or declare void affected bets, winnings, rounds, or transactions. An incorrect display does not constitute an automatic entitlement to a payout.

9. Bonus offers, Spells, and promotions

We may offer bonus offers, free spins, Spells, cashback, missions, tournaments, VIP benefits, or other promotions at Wizardo casino. Such promotions may have their own conditions and be time-limited.

Bonus conditions may include minimum deposits, wagering, maximum bets, validity periods, game restrictions, cashout limits, activation rules, or verification requirements. You should check the respective conditions before activation.

Bonus abuse is not permitted. This includes, among other things, multiple accounts, false information, coordinated betting patterns, exploitation of technical errors, circumvention of bet limits, or use of promotions contrary to their conditions. In the event of violations, we may cancel bonuses, free spins, winnings, or further promotions.

10. Missions, tournaments, and VIP features

Missions, tournaments, and VIP features may include additional objectives, points, leaderboards, rewards, or personal offers. These features are voluntary areas of Wizardo casino and may be subject to their own rules, durations, and participation conditions.

The availability of such features may change. A particular VIP status, a mission, or a tournament does not establish a permanent entitlement to specific benefits, payouts, rewards, or special conditions.

VIP benefits, faster processing, cashback, personal offers, or exclusive promotions may depend on the respective level, account status, activity, security checks, and current programme rules.

11. Mobile access and technical availability

You can use Wizardo casino via desktop, smartphone, or tablet. You can open our website in the mobile browser and, depending on the device, also support PWA-like features via the home screen.

Mobile use does not change the validity of these terms and conditions. Availability, display, and function of individual areas may vary depending on device, browser, connection, or technical maintenance.

12. Prohibited conduct and sanctions

Prohibited activities include, among others, false information, multiple accounts, use of the account by third parties, sharing of access credentials, fraud, collusion, bots, automated gaming methods, manipulation, exploitation of technical errors, bonus abuse, disruption of platform operations, and circumvention of security mechanisms.

The use of VPN, proxy, or similar services to conceal the actual location may also be treated as a rule violation. The same applies to abusive chargebacks, suspicious payment activity, identity concealment, or attempts to circumvent verification processes.

In the event of violations, Wizardo casino may take measures. These include warnings, restriction of individual features, requesting additional documents, temporary blocking, permanent account closure, cancellation of bonuses, voiding of bets, withholding of withdrawals, or reporting of suspicious activities to the competent authorities where required and permitted.

13. Responsible gambling

Gambling should remain entertainment and should not be understood as a way to generate regular income or recover losses. You should only play with amounts you can afford to lose.

Where available, account settings, limits, breaks, or restrictions can help you control your own gambling behaviour. If playing becomes stressful or appears difficult to control, you should contact our support and consider a break, account restriction, or account closure.

14. Complaints and support

For complaints, transaction questions, technical problems, account matters, or uncertainties about bonus promotions, you should contact our support. Your request should describe as precisely as possible what it is about.

Helpful information may include the account email, time, amount, payment method, game round, error message, or a brief description of the steps already attempted. Passwords, full card details, or unnecessarily sensitive information should not be submitted.

We review submitted concerns according to internal processes. Processing time may depend on the type, scope, and complexity of the request.

15. Data protection, cookies, and communication

We process personal data in accordance with our privacy policy. This may include account, payment, verification, gaming, usage, device, and communication data, to the extent required for operations, security, payments, support, or legal requirements.

Cookies and similar technologies may be used to manage sessions, support security, provide technical features, save settings, or improve our services. Marketing communications, personal offers, or service notices may depend on consent, account settings, or another permissible basis.

16. Liability

We are liable only to the extent provided by law. We accept no liability for technical faults, connection problems, maintenance, third-party provider issues, incorrect displays, events outside our sphere of influence, or unauthorised account use caused by the passing on or insecure storage of access credentials.

In the event of system errors, interrupted games, incorrect results, or unclear transactions, a review may be carried out. Corrections, cancellations, or refunds do not occur automatically, but following review of the respective case.

17. Amendments and final provisions

We may amend these terms and conditions when this is required for legal, technical, regulatory, security-related, or operational reasons. We make the current version available on the website, and it is authoritative for continued use.

We may expand, change, temporarily restrict, or discontinue offered services, features, games, promotions, or technical processes to the extent required for operations, security, compliance, or product development.

Should any provision of these terms and conditions be invalid, the remaining provisions shall continue to apply. In the event of discrepancies between language versions, the English version may be authoritative, to the extent provided for in the full conditions.