Privacy Policy

Notice: In this privacy policy we explain how we may process personal data in connection with the use of Wizardo casino. This includes our website, subpages, account features, games, payments, bonus areas, support requests, and other services of Wizardo casino.

Personal data is information by which you can be identified directly or indirectly. We show you which data may be affected, why we process it, how long we may store it, and what rights you have under the GDPR.

Summary

With this privacy policy we give you a clear overview of the most important data protection topics at Wizardo casino. It does not replace the full rules on the use of Wizardo casino, which are described in our terms and conditions.

Processing purposes: account management, gaming operations, payments, security, fraud prevention, support, analysis, legal obligations, and marketing where permitted.
Data affected: account, contact, payment, verification, usage, device, communication, bonus, and consent data.
Recipients: authorised internal parties, technical service providers, payment providers, verification partners, game providers, and authorities where required and permitted.
Your rights: access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, and complaint to a supervisory authority.

1. Controller and contact

The controller for the processing of personal data in connection with Wizardo casino is Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2.

The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. We provide these details for transparency purposes and refer to the operator of our online services.

If you have questions about data protection or wish to exercise one of your rights, you can contact Wizardo casino by email at: [email protected]. In your message, please describe as precisely as possible whether it concerns access, rectification, erasure, restriction, objection, marketing consent, or another data protection matter.

2. What data may be processed

Depending on how you use Wizardo casino, we may process different types of data. Some data is generated during registration, while other data only arises during payments, verification, gaming, bonus use, or contact with support.

Identity data: name, date of birth, and other details that may be required for account creation, age verification, or verification.
Contact data: email address, phone number, or address, to the extent needed for account, support, verification, or communication.
Account data: username, account ID, account status, settings, login data, and security-relevant account events.
Payment data: deposits, withdrawals, payment methods, transaction status, payment checks, and associated proof.
Verification data: documents or information for identity, age, address, payment, or security checks.
Gaming and usage data: gaming activity, bets, results, features used, page views, actions, and technical session data.
Bonus and loyalty data: information on activated promotions, Wizardo casino bonuses, missions, VIP progress, points, or personalised offers.
Device and technical data: IP address, browser type, operating system, device identifier, language settings, cookies, and similar technologies.
Communication data: support requests, complaints, chat or email communications, and information you submit as part of a request.
Consent and marketing data: preferences, consents, withdrawals, unsubscriptions, and responses to communications, where relevant.

3. Data from other sources

In certain cases, personal data may come not only directly from you, but also from involved service providers. This may be necessary, for example, for payments, identity checks, age verification, fraud prevention, or security checks.

We process such data only when a permissible purpose exists for doing so. This includes in particular the provision of the account, the checking of transactions, compliance with legal requirements, and protection of our services against misuse.

4. Special categories of personal data

Wizardo casino does not generally require special categories of personal data such as health data, religious beliefs, or political opinions for the normal use of a casino account.

Please do not send unnecessarily sensitive information in support requests. If you voluntarily submit such information, it will only be processed to the extent necessary for handling your request and legally permissible.

5. Why personal data is processed

We process personal data so that we can provide Wizardo casino, manage accounts, check payments, allocate games, and ensure security. Processing depends on which features you use.

Providing and operating our website, account features, and services
Creating, managing, and securing your player account
Processing deposits, withdrawals, and payment checks
Identity, age, security, AML, and KYC checks where required
Allocating gaming activity, bets, results, and account movements
Managing bonus promotions, missions, VIP progress, and promotions
Detecting and preventing fraud, abuse, multiple accounts, and unauthorised access
Processing support requests, complaints, and technical reports
Analysis, error resolution, and improvement of stability, security, and usability
Sending important account, security, payment, or service information
Marketing or personalised notifications where an appropriate legal basis exists

6. Legal bases for processing

The processing of personal data may be based on different legal grounds. Which basis we use depends on the respective purpose and the specific process involved.

Performance of contract: when data is needed to provide your account, allocate games, process payments, or enable services.
Legal obligation: when data is required for retention obligations, age verification, AML/KYC, accounting, authority requests, or other legal requirements.
Legitimate interests: when data is processed for IT security, fraud prevention, stability of our services, support processing, or enforcement of legitimate claims.
Consent: when you agree to certain cookies, marketing communications, or personalised offers, to the extent that consent is required.

7. Cookies and similar technologies

Wizardo casino may use cookies and similar technologies to ensure the website functions reliably. Such technologies can enable login sessions, save language settings, support security features, and detect technical errors.

Some cookies are required for the operation of our services. Other cookies or comparable technologies may be used for analysis, performance measurement, optimisation, or marketing purposes, provided this is permitted or the appropriate consent is in place.

Depending on the available settings, you may be able to manage certain cookie or marketing preferences. Technically necessary cookies may remain required for the operation of Wizardo casino.

8. Marketing, offers, and consent

Wizardo casino may inform you about offers, new features, or promotions where a permissible basis exists for doing so. This may be consent or another permitted form of communication under applicable data protection rules.

If you have given consent for marketing or personalised offers, you can in principle withdraw it for future processing. Necessary information about account, security, payments, legal changes, or service notices may nonetheless continue to be sent.

9. Retention of personal data

Personal data is stored only for as long as is necessary for the respective purpose. The specific retention period depends on the type of data, account status, outstanding transactions, verification processes, security checks, and statutory retention obligations.

After account closure, certain data may continue to be stored if this is required for payment records, fraud prevention, legal obligations, outstanding disputes, or security reasons. Once there is no longer a permissible purpose, data will be deleted or anonymised.

10. Recipients of personal data

Access to personal data is granted only to persons or service providers who require this data for a specific purpose. We restrict access to the necessary minimum.

Authorised staff: when data is needed for account, support, security, payments, or audit processes.
Technical service providers: for example for hosting, maintenance, IT security, and monitoring of our service operations.
Payment service providers: when deposits, withdrawals, payment status, or transaction checks are processed.
Verification and security providers: when identity, age, payment, AML, KYC, or fraud checks are required.
Game and service providers: to the extent necessary for gaming operations, technical sessions, result allocation, or functionality.
Support and communication tools: when requests, complaints, or technical reports are processed.
Authorities or competent bodies: when a legal obligation, a legitimate request, or a justified security reason exists.

Data sharing with affiliated companies or brands may only take place where this is required and permissible for security, responsible gambling, AML/KYC, compliance, or legal requirements.

11. International data transfers

Personal data may be transferred within the European Economic Area or, where required, to other countries. This may be relevant when technical service providers, payment providers, verification partners, support systems, or other necessary providers outside the EEA are involved.

When data is processed outside the EEA, we implement appropriate safeguards to the extent required. These may include adequacy decisions, standard contractual clauses, or comparable technical and organisational protection mechanisms.

12. Data security

Wizardo casino implements technical and organisational security measures to protect personal data against loss, misuse, unauthorised access, or alteration. These may include access restrictions, secure transmission, logging, security monitoring, and internal audit processes.

Nevertheless, no method of data transmission or storage can guarantee absolute security. You too can contribute to security by using strong passwords, not sharing login credentials, and promptly reporting any unusual account activity.

13. Your rights under the GDPR

You have various rights under the GDPR in relation to your personal data. These rights help you obtain information about our processing and control certain types of processing.

However, these rights do not always apply without restriction. Statutory retention obligations, payment records, security checks, fraud prevention, outstanding disputes, or identity verification may mean that certain data must continue to be stored or processed.

Access: you can request information about whether and what personal data is being processed.
Rectification: you can have incorrect or incomplete data corrected.
Erasure: you can request the deletion of personal data under certain conditions.
Restriction: you can request that certain data be temporarily processed only in a restricted manner.
Data portability: you can receive certain data in a structured and transferable format when the conditions are met.
Objection: you can object to certain processing, in particular when it is based on legitimate interests.
Withdrawal: you can withdraw consent for future processing.
Complaint: you can lodge a complaint with a data protection supervisory authority if you believe your data is not being processed lawfully.

14. Automated processing and profiling

Wizardo casino may process certain data in an automated manner where this is required and permissible for security, responsible gambling, VIP progress, fraud prevention, or marketing. Such processes can help detect unusual activity, allocate offers, or provide account-related notifications.

Profiling may play a role, for example, in responsible gambling, classification in the VIP or loyalty programme, or personalised offers. Where certain profiling or marketing processes are based on consent, you can withdraw that consent for the future.

You can also object to certain processing where the statutory conditions for doing so are met. Such a request can be submitted via the contact address stated above.

15. Changes to this privacy policy

We may update this privacy policy when Wizardo casino, data processing activities, technical processes, legal requirements, or security standards change. The current version is made available on the website.

If you continue to use Wizardo casino, we recommend checking this privacy policy occasionally. This keeps you informed about how we process and protect personal data.

16. Submitting data protection requests

If you have a data protection question or wish to exercise one of your rights, contact Wizardo casino by email at [email protected]. Please indicate in your request which right or which topic is concerned, so that the request can be correctly categorised.

Identity confirmation may be required for processing, to prevent personal data from being disclosed to unauthorised persons. Do not send passwords, full card details, or other unnecessarily sensitive information by email.

FAQ

What data may Wizardo casino process?

Wizardo casino may process account, contact, payment, verification, usage, device, communication, and bonus data. Which data is actually affected depends on which features you use. This may also include information on Wizardo casino bonuses, VIP progress, or marketing preferences.

Why is payment and verification data required?

Payment data is required to carry out deposits, withdrawals, and transaction checks. Verification data may be required to check identity, age, payment authorisation, or security matters. This processing also serves fraud prevention and compliance with legal requirements.

Can I withdraw my marketing consent?

Yes, marketing consent can in principle be withdrawn for future processing. Promotional or personalised messages should then be adjusted accordingly. Necessary information about account, payments, security, or legally relevant topics may nonetheless continue to be sent.

Who can access my data?

Access to personal data is granted only to authorised persons or service providers when this is required for a specific purpose. This may include support, technical service providers, payment providers, verification partners, game providers, or authorities. We restrict access to the data that is necessary for the respective purpose.

Can I request the deletion of my data?

You can request the deletion of personal data under certain conditions. However, immediate deletion is not always possible when statutory retention obligations, payment records, security checks, or outstanding processes exist. In such cases, data may continue to be stored until the respective obligation expires.

Is data processed outside the EEA?

Personal data may be processed within the EEA or, where required, in other countries as well. This can happen when technical, payment, support, or verification service providers outside the EEA are involved. In such cases appropriate safeguards should be implemented.