Privacy Policy

Notice: This Privacy Policy explains how personal data is processed when using Wizardo casino. This includes the website, subpages, account functions, games, payments, bonus areas, support requests and other platform services.

Personal data means information that can identify you directly or indirectly. This policy explains which data may be involved, why it is processed, how long it may be stored and which rights you have under GDPR.

This Privacy Policy gives you a clear overview of the main privacy topics at Wizardo casino. It does not replace the full rules for platform use, which are described in the terms and conditions.

• Processing purposes: account management, game operation, payments, security, fraud prevention, support, analytics, legal obligations and marketing where permitted.
• Data involved: account, contact, payment, verification, usage, device, communication, bonus and consent data.
• Recipients: authorized internal teams, technical service providers, payment providers, verification partners, game providers and authorities where required and permitted.
• Your rights: access, correction, deletion, restriction, objection, data portability, withdrawal of consent and complaint to a supervisory authority.

1. Controller and Contact

The controller responsible for processing personal data in connection with Wizardo casino is Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2.

The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. These details are provided for transparency and refer to the operator of the online services.

If you have a privacy question or want to exercise one of your rights, you can contact Wizardo casino by email: [email protected]. In your message, describe as clearly as possible whether your request concerns access, correction, deletion, restriction, objection, marketing consent or another privacy matter.

2. Which data may be processed

Depending on how you use Wizardo casino, different types of data may be processed. Some data is created during registration, while other data appears only during payments, verification, gameplay, bonus use or support contact.

• Identity data: name, date of birth and other details that may be required for account creation, age checks or verification.
• Contact data: email address, phone number or address where needed for account use, support, verification or communication.
• Account data: username, account ID, account status, settings, login data and security-related account events.
• Payment data: deposits, withdrawals, payment methods, transaction status, payment checks and related evidence.
• Verification data: documents or information for identity, age, address, payment or security checks.
• Gaming and usage data: gaming activity, bets, results, used features, page views, actions and technical session data.
• Bonus and loyalty data: information about activated promotions, Wizardo casino bonuses, missions, VIP progress, points or personalized offers.
• Device and technical data: IP address, browser type, operating system, device identifier, language settings, cookies and similar technologies.
• Communication data: support requests, complaints, chat or email communication and information you provide as part of a request.
• Consent and marketing data: preferences, consents, withdrawals, unsubscribes and responses to communications where relevant.

3. Data from other sources

In certain cases, personal data may come not only directly from you, but also from involved service providers. This may be necessary for payments, identity checks, age checks, fraud prevention or security reviews.

Such data is processed only where there is a permitted purpose. These purposes include providing the account, checking transactions, complying with legal requirements and protecting the platform against misuse.

4. Special categories of personal data

Wizardo casino does not normally process special categories of personal data such as health data, religious beliefs or political opinions. Such information is not needed for normal use of a casino account.

Please do not send unnecessarily sensitive information in support requests. If you voluntarily provide such information, it will be processed only where this is required to handle your request and legally permitted.

5. Why personal data is processed

Personal data is processed so that Wizardo casino can provide the platform, manage accounts, check payments, assign games and maintain security. Processing depends on which functions you use.

• Providing and operating the website, account functions and services
• Creating, managing and securing your player account
• Handling deposits, withdrawals and payment checks
• Identity, age, security, AML and KYC checks where required
• Assigning gaming activity, bets, results and account movements
• Managing bonus promotions, missions, VIP progress and campaigns
• Detecting and preventing fraud, misuse, multiple accounts and unauthorized access
• Handling support requests, complaints and technical reports
• Analyzing, troubleshooting and improving stability, security and usability
• Sending important account, security, payment or service information
• Marketing or personalized notices where a suitable legal basis exists

6. Legal bases for processing

The processing of personal data may rely on different legal bases. Which basis applies depends on the purpose and the specific action involved.

• Contract performance: when data is needed to provide your account, assign games, process payments or enable services.
• Legal obligation: when data is required for retention duties, age checks, AML/KYC, accounting, authority requests or other legal requirements.
• Legitimate interests: when data is processed for IT security, fraud prevention, platform stability, support handling or enforcement of legitimate claims.
• Consent: when you agree to certain cookies, marketing communications or personalized offers where consent is required.

7. Cookies and similar technologies

Wizardo casino may use cookies and similar technologies to make sure the website works reliably. These technologies may enable login sessions, save language settings, support security functions and detect technical errors.

Some cookies are required for the platform to operate. Other cookies or comparable technologies may be used for analytics, performance measurement, optimization or marketing purposes where this is permitted or where the relevant consent has been given.

Depending on the available settings, you may be able to manage certain cookie or marketing preferences. Technically necessary cookies may remain required for platform operation.

8. Marketing, offers and consent

Wizardo casino may inform you about offers, new features or promotions where a permitted legal basis exists. This may be consent or another allowed form of communication under applicable privacy rules.

If you have given consent for marketing or personalized offers, you can generally withdraw it for the future. Necessary information about your account, security, payments, legal changes or service notices may still be sent.

9. Retention of personal data

Personal data is stored only for as long as it is required for the relevant purpose. The exact retention period depends on the type of data, account status, open transactions, verification processes, security checks and legal retention duties.

After account closure, certain data may continue to be stored if this is necessary for payment records, fraud prevention, legal obligations, open disputes or security reasons. Once there is no permitted purpose, data will be deleted or anonymized.

10. Recipients of personal data

Access to personal data is given only to people or service providers who need that data for a specific purpose. Access should be limited to what is required.

• Authorized employees: where data is needed for account matters, support, security, payments or review processes.
• Technical service providers: for example for hosting, maintenance, IT security, monitoring or platform operation.
• Payment service providers: when deposits, withdrawals, payment status or transaction checks are processed.
• Verification and security providers: when identity, age, payment, AML, KYC or fraud checks are required.
• Game and platform providers: where this is necessary for game operation, technical sessions, result assignment or functionality.
• Support and communication tools: when requests, complaints or technical reports are handled.
• Authorities or competent bodies: where there is a legal duty, lawful request or legitimate security reason.

Data sharing with affiliated companies or brands may occur only where this is required and permitted for security, responsible gambling, AML/KYC, compliance or legal requirements.

11. International data transfers

Personal data may be transferred within the European Economic Area or, where required, to other countries. This may be relevant when technical service providers, payment providers, verification partners, support systems or other necessary providers outside the EEA are involved.

If data is processed outside the EEA, suitable safeguards should be used. These may include adequacy decisions, standard contractual clauses or comparable technical and organizational protection mechanisms.

12. Data security

Wizardo casino uses technical and organizational security measures to protect personal data against loss, misuse, unauthorized access or alteration. These may include access restrictions, secure transmission, logging, security monitoring and internal review processes.

Still, no method of data transmission or storage can guarantee absolute security. You can also help protect your account by using strong passwords, not sharing login details and reporting unusual account activity promptly.

13. Your rights under GDPR

Under GDPR, you have various rights regarding your personal data. These rights help you receive information about processing and control certain types of processing.

These rights do not always apply without limits. Legal retention duties, payment records, security checks, fraud prevention, open disputes or identity checks may mean that certain data must continue to be stored or processed.

• Access: you can request information about whether and which personal data is processed.
• Correction: you can have inaccurate or incomplete data corrected.
• Deletion: you can request deletion of personal data under certain conditions.
• Restriction: you can request that certain data be processed only in a restricted way for a certain period.
• Data portability: you can receive certain data in a structured and transferable format if the requirements are met.
• Objection: you can object to certain processing activities, especially where they are based on legitimate interests.
• Withdrawal: you can withdraw consent for future processing.
• Complaint: you can complain to a data protection supervisory authority if you believe your data is not processed lawfully.

14. Automated processing and profiling

Wizardo casino may evaluate certain data automatically where this is required and permitted for security, responsible gambling, VIP progress, fraud prevention or marketing. These processes may help detect unusual activity, assign offers or provide account-related notices.

Profiling may play a role in responsible gambling, classification in a VIP or loyalty program, or personalized offers. If certain profiling or marketing processing is based on consent, you can withdraw that consent for the future.

You can also object to certain processing where the legal requirements are met. You can submit such a request using the contact address listed above.

15. Changes to this Privacy Policy

This Privacy Policy may be updated if the platform, data processing activities, technical processes, legal requirements or security standards change. The current version should be available on the website.

If you continue to use Wizardo casino, you should check this Privacy Policy from time to time. This helps you stay informed about how personal data is processed and protected.

16. Submitting privacy requests

If you have a privacy question or want to exercise one of your rights, contact Wizardo casino by email at [email protected]. In your request, state which right or topic is involved so the request can be assigned correctly.

Identity confirmation may be required for processing so that personal data is not disclosed to unauthorized persons. Do not send passwords, full card details or other unnecessarily sensitive information by email.

FAQ

Which data does Wizardo casino process?

Wizardo casino may process account, contact, payment, verification, usage, device, communication and bonus data. Which data is actually involved depends on which functions you use. This may also include information about Wizardo casino bonuses, VIP progress or marketing preferences.

Why are payment and verification data needed?

Payment data is needed to process deposits, withdrawals and transaction checks. Verification data may be required to check identity, age, payment authorization or security matters. This processing also supports fraud prevention and compliance with legal requirements.

Can I withdraw my marketing consent?

Yes, marketing consent can generally be withdrawn for the future. After that, promotional or personalized messages should be adjusted accordingly. Necessary information about your account, payments, security or legally relevant topics may still be sent.

Who can access my data?

Access to personal data is given only to authorized people or service providers where this is required for a specific purpose. This may include support, technical service providers, payment providers, verification partners, game providers or authorities. Access should be limited to the data needed for the relevant purpose.

Can I request deletion of my data?

You can request deletion of personal data under certain conditions. Immediate deletion is not always possible if legal retention duties, payment records, security checks or open cases exist. In such cases, data may continue to be stored until the relevant obligation ends.

Is data processed outside the EEA?

Personal data may be processed within the EEA or, where required, in other countries. This may happen if technical, payment, support or verification service providers outside the EEA are involved. In such cases, suitable safeguards should be used.

Autor: Wizardo